Privacy Policy

https://mihado.com is owned by MihaDo Sp. z o.o., ul. Świętokrzyska 12/323, 30-015 Kraków, Poland
(hereinafter referred to as the Company). The Company respects your privacy and is committed to
protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your
information when you use our website and services.

1. Who we are

MihaDo Guitar Studio is a custom guitar and bass manufacturer based in Poland. We sell and ship
worldwide.

For data protection purposes, the data controller is:
MihaDo Sp. z o.o.
ul. Świętokrzyska 12/323
30-015 Kraków, Poland
NIP6772405409
Email: info@mihado.com

2. What personal data we collect and why we collect it

We collect only the data necessary to process your orders, provide our services, and improve your
experience with MihaDo Guitar Studio.

Personal data provided voluntarily
When you place an order, contact us, or use forms on our Website, you may provide:

• Identity and contact details – name, surname, shipping/billing address, phone number, email.
• Order details – purchased products, specifications, and preferences.
• Payment details – transaction data (we do not store full credit card numbers; payments are
  processed securely by third-party providers such as PayPal, Stripe, or banks).

We use this data to:

• Process and deliver your orders.
• Manage invoices, payments, and shipping.
• Provide customer service and warranty support.
• Understand which of our models and options are in demand.
• Improve our services and offerings.

Providing personal data is voluntary, but necessary if you wish to place an order. Browsing the Website
does not require providing personal information.

3. Contact forms

If you use a contact or order form on our Website:

• Messages are sent to info@mihado.com.
• Only MihaDo employees have access to these emails.
• If it is an order form, a confirmation copy may be sent to the customer.
• Information submitted via forms is used only to contact clients and process their requests.
• Data may be stored in our Website system (WordPress) to help us understand demand and
  preferences.
• Data is not shared with third parties for marketing purposes.

4. Cookies and automatic data collection

Our Website uses cookies, which are small text files stored on your device. They usually contain the name of the website, a unique identifier, and the storage period.

Cookies are used for the following purposes:

• Adjusting the content and layout of the Website to user preferences and device type.
• Creating statistics to understand how users interact with our Website and improve its structure and
  content.
• Maintaining sessions (if login functions are used).
• Displaying tailored content through advertising networks, such as Google.
• Additionally, we may use remarketing and advertising cookies (e.g., Google Ads, Meta Pixel) to
  display personalized offers to visitors who previously interacted with our Website. This happens
  only if you give your explicit consent when visiting our Website.

We use two types of cookies:

• Session cookies – stored temporarily until you leave the Website or close your browser.
• Persistent cookies – remain stored until their expiration or manual deletion.

Most browsers allow cookies by default. You may change your browser settings at any time to block or
delete cookies. Please note that disabling cookies may affect the proper functioning of some parts of the
Website.

When first visiting our Website, you will be asked to consent to the use of cookies. You may withdraw
your consent at any time by adjusting your browser settings or using the tools available on our Website.

Cookies stored during the use of the Website may also be accessed by trusted partners (e.g., analytics or advertising providers). For statistical purposes, we may use tools such as Google Analytics. All data
collected this way is used only internally and never sold or shared with unauthorized parties.

5. Legal basis for processing (GDPR)

We process your personal data under the following legal grounds:

• Contract performance – to process and deliver your orders.
• Legal obligation – to comply with tax, accounting, and consumer protection laws.
• Legitimate interest – to improve our services and product offerings.
• Consent – for sending marketing communications (only if you have opted in).

6. Sharing of data

In order to process and deliver your purchase, MihaDo Guitar Studio may share the collected personal
data with the following entities:

• Transport and courier companies – for the purpose of shipping the ordered products.
• Banks and online payment service providers – for the purpose of processing payments.

In all cases, the amount of data transferred is limited to the minimum necessary to complete the service.

Additionally, we may disclose your personal data to competent public authorities only if required to do so
by applicable law (for example, for tax, customs, or legal proceedings).

If you wish to revoke the consent granted for sharing your personal data within the above scope, please
contact us at info@mihado.com.

7. International transfers

Since MihaDo Guitar Studio sells and ships products worldwide, your personal data may be transferred
outside the European Economic Area (EEA) – for example, when providing shipping services or
processing international payments.

In such cases, we ensure that appropriate safeguards are applied so that your data remains protected, in
accordance with applicable data protection laws.

In such cases, we rely on appropriate safeguards, such as Standard Contractual Clauses (SCC) approved
by the European Commission, to ensure your data remains protected.

8. Data retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was
collected, including:

• to process and complete your order;
• to provide after-sales support or warranty services;
• to comply with tax, accounting, and other legal obligations (usually up to 5–10 years).

After this period, the data is securely deleted or anonymized.

9. Your rights

As a data subject under GDPR, you have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your data (“right to be forgotten”);
• restrict the processing of your data;
• object to the processing of your data (e.g., for direct marketing);
• request transfer of your data to another service provider (data portability);
• withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise your rights, please contact us at info@mihado.com.

You also have the right to lodge a complaint with your local Data Protection Authority. In Poland, this is
the President of the Personal Data Protection Office (PUODO).

10. Security

We apply appropriate technical and organizational measures to protect your personal data from
unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, SSL encryption, secure servers, and restricted access to personal data by authorized personnel only.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with
the updated “Last revised” date. We encourage you to review this page periodically to stay informed about how we protect your data.

Last revised: September 2025

Privacy in short

At MihaDo Guitar Studio we respect your privacy. Here’s what you need to know in simple words:

• We collect only the data we need to process your order (name, address, email, phone, payment
• details).
• Your data is used only for shipping your instrument, managing payments, and providing support.
• We do not sell or share your data with anyone, except trusted partners like courier services and
  payment providers.
• We do not use your data for newsletters or promotional messages unless you explicitly subscribe.
• Cookies help us make the website work better and understand what our visitors like. You can
  disable them in your browser if you wish.
• You are always in control of your data — you can ask us to update or delete it anytime.

For all details, please read our full [Privacy Policy].